Reliability

Service Status
& Support

Live service health and incident history are on our status page. Uptime and support terms for enterprise plans are agreed in a signed order form.

Open Status Pagelive health and incident history Enterprise SLAs[email protected]

Live Status

Live status and incident history

Current service health, active incidents and past incident reports are published at vedikastatus.statuspage.io. The same page is also available at vedika.io/status. You can subscribe there to get incident updates.

Status components

What the status page tracks

API

  • Vastu API
  • API Platform
  • Reports and AI
  • Integrations and Webhooks

Dashboard and accounts

  • Dashboard and Web App
  • Authentication

Maintenance

Planned maintenance

We deploy most updates without downtime. When planned maintenance could affect you, we post it on the status page.

Terms

Enterprise service levels

Vedika does not publish a public uptime percentage, service credits or latency guarantees. Enterprise customers who need uptime commitments, service credits or defined support response terms agree them in a signed order form. To discuss your requirements, email [email protected].

Contact Enterprise[email protected] View Pricingplans and usage rates

Support

Getting support

Check the status page first if something looks wrong. If you still need help, reach us through either channel below and include your account email, the affected endpoint and any request ID.

Dashboard

Support & tickets

Signed-in customers can open and follow tickets from the Support & tickets page in the dashboard.

Last Updated: October 7, 2026